Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gift Card Directs relationship with you, in relation to this Website.

Please see our Terms and Conditions of Trade (scroll down) for details of the terms and conditions which govern our relationship with you, in relation to the sale and purchase of Gift Cards.

The term “Gifts Cards Direct” or “GCD”, “us” or “we” refers to the owner of the website whose details are:

Gift Cards Direct Pty Ltd (ABN 41 124 909 244)
41 Tunks Street, Northbridge, NSW 2063

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only.
  • It is subject to change without notice.
  • Neither we nor any third parties (expressly including Gift Cards Direct Pty. Ltd. and any of its affiliates or related corporations) provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New South Wales.
Copyright Notice

This website and its content are Copyright © of Gift Cards Direct Pty Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You agree to comply with and be bound by the following terms and conditions of trade when you purchase any Gift Cards from us.  These Terms and Conditions of Trade govern Gift Card Direct’s relationship with you in relation to the sale and purchase of Gift Cards.

Please see our Website Terms and Conditions (above) for details of the terms and conditions which govern our relationship with you, in relation to our website.

The term “Gifts Cards Direct” or “GCD”, “us” or “we” refers to:

Gift Cards Direct Pty Ltd (ABN 42 124 909 244)
41 Tunks Street, Northbridge, NSW 2063

The term “Gift Card” includes (without limitation):

  • Prepaid gift cards
  • Prepaid debit gift (Visa) and re-loadable debit / travel cards
  • Prepaid mobile and calling cards

Gift Cards Direct is licensed to deal with registered Australian businesses.  Customers are required to provide GCD with an ABN, business address and contact details.


All prices are shown in Australian Dollars (A$). Postage & Packaging may be payable in addition to these prices. See delivery information & costs below for details of these charges.

Prices on our website are subject to change without prior notice.

All prices are GST inclusive.

All items must be paid for in full and funds cleared before your order will be despatched.  Once payment has been received and cleared you will be send an order & delivery confirmation form by email.  Payment can be made by the following methods:

Direct Deposit

Payment can be made by electronic transfer (EFT) or direct deposit directly into GCD account.  Please clearly state your business name in the description, and forward GCD the payment confirmation number with your order.  Contact for EFT banking details.

Cheque or Postal Order

You may also pay by Cheque or Postal Order.

Make your cheque/postal order payable to “Gifts Cards Direct Pty. Ltd.” and send it to the address below along with a copy of the order confirmation. Please put your name and full address on the reverse of the cheque/postal order. Only A$ cheques are accepted.

Address for Cheque Payments:

Gift Cards Direct Pty Ltd (ABN 42 124 909 244)
41 Tunks Street, Northbridge, NSW 2063

Please note: Any orders paid for by Cheque may not be despatched until your payment has cleared at our bank. This normally takes 3-5 working days from the date of receipt.

Credit Card

The following credit cards are accepted:  Visa, Mastercard & American Express (subject to merchant facility availability).  A 2.9 % surcharge applies for all credit card transactions..

Orders will be despatched within 48 hours of cleared payment, subject to circumstances beyond the control of GCD.  Orders received after 3pm Friday and on weekends will normally be despatched on the next business day (excluding Public Holidays).

You can select your preferred method of delivery when you place your order.  The list below is a guide to help you decide which option is best for you.

Occasionally deliveries can take longer than the times listed above. We cannot guarantee the speed of delivery by Australia Post or any alternative carriers.

Actual delivery costs are calculated at checkout stage however, below is a guide to help you understand the approximate charges for each of our delivery options.

Standard Delivery: $14.95

Express Delivery:   $24.95

Single Card Standard Mail Delivery: $7.95

If you have any problems with delivery please contact us on the phone number on your invoice or e-mail us at

Although we take every care to ensure that your order arrives safely, we cannot be held responsible for any loss or damage caused by Australia Post or any alternative couriers. If your order should arrive damaged or not arrive at all the following conditions apply:

If your order has arrived damaged:

Please e-mail us at or contact us on 1300 702 302 immediately, explaining the nature of the damage and the products affected. We may request you to return the damaged goods to us should we need to make a claim against the carrier.

Replacement cards will be despatched on confirmation of damage or loss of the original order.

If your order has not arrived:

Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal delivery times.

Standard:  2-3 working days

Express:   1-2 working days

Please note: Occasionally deliveries can take longer than the times listed above and Australia Post do not regard an item as lost until up to 15 working days after it was posted.

You may be required to complete a lost declaration form.

Your order will be re-despatched after we receive confirmation of its loss from the carrier.

Cancelling Your Order

We are confident that you’ll be completely satisfied with your order. However, if for any reason you wish to cancel the following conditions apply:

Cancelling before you have received your order

You must e-mail us at or contact us on the phone number on your invoice as soon as you have decided to cancel.

If your order has not been despatched it will be cancelled and you will be issued with a full refund.

However, if your order has been despatched and the cards activated, no refund can be given.

Once the cards are in your possession and activated, they should be treated as cash and kept in a secure, locked location.  GCD takes no responsibility for lost or stolen cards in your possession.

You are required to check your order as soon as it is received, prior to distributing any of the cards.  If there is any discrepancy, please contact GCD immediately on phone number on your invoice or by email at .  Wait until the discrepancy is resolved before distributing any cards.

Use of Cards

You may use the gift cards you have ordered through GCD for the following purposes:

  • Staff rewards & incentives
  • Corporate gifts
  • Customer loyalty & reward programs
  • Christmas bonuses
  • Programs where your organisation operates as a third party service provider to an Australian business (ie. rewards & incentive programs)
  • Prizes
  • Fundraising activity

Activity is not limited to the above.  If you have another application you would like to use GCD gift cards for please email or call us to make arrangements.

Trademark Protection

Written permission must be obtained from GCD for any activity that includes the reproduction of card partner logos and/or card artwork.  This may include consumer or trade promotional activity.

Discounting of the face value of gift cards is not permissable.

Limitation of Liability

We do not give any express warranty in relation to the supply of the Gift Cards and you acknowledge that you have not relied on any representation or warranty made by or on our behalf in relation to the Gift Cards, or their supply.

Any warranties or conditions implied by law, either by statutory instrument or otherwise, are expressly excluded to the extent that such warranties and conditions in respect of the Gift Cards may be lawfully excluded.

To the extent permitted by law, if we (or any of our suppliers, such as, without limitation Blackhawk Network (Australia) Pty. Ltd. and any of its affiliates or related corporations) are or become liable to you in any manner whatsoever for breach of warranty or in relation to the supply of any defective Gift Cards, then our liability (and the liability of our suppliers) will be limited solely to the price paid by you for such Gift Cards or the cost of their re-supply, whichever we elect.

You acknowledge that you have undertaken your own independent enquiries in reaching your decision to purchase the Gift Cards.

In the unlikely event that you need to make a complaint about any of our services or products please e-mail us at or contact us on the number listed on your invoice.

We endeavour to respond to all complaints within 24 hours (Monday to Friday).

We value your feedback as this will enable us to improve the service and product ranges we offer to our customers. Please feel free to send your comments or suggestions through to us via e-mail at

From 31 March 2018 in NSW:

Most gift cards and vouchers sold are valid for a minimum of three years, even if they are pre-printed with a shorter expiry period.

Some gift cards and vouchers are exempt – further details at

Gift cards sold by that are exempt are:

  • Visa 1 Gift Cards

Existing terms and conditions apply to gift cards and vouchers bought before 31 March 2018.